Shipping policy
Free shipping over $75
Bijooux Luxe offers free & fast shipping for all online orders over $75 delivered within the continental United States.
ORDER PROCESSING
Orders are processed within 2 business days and shipped within 3 business days pending item availability (excluding holidays). Once your order is ready to be shipped, we will e-mail you a tracking confirmation number.
NOTE: Orders with multiple items may be filled from several locations and may arrive separately. You will not incur additional shipping charges under this circumstance.
CUSTOM ORDERS
Custom options include Sketch/CAD to Wax Services, Engraving and Personalized Jewelry. Allow up to 20 business days for any custom engraved/personalized item and 2 to 6 weeks for custom made-to-order items once approved.
SHIPPING
We love our customers and are thrilled to reward you with FREE SHIPPING* on orders over $75 within the U.S. (excluding Hawaii and Alaska) on all orders!
We offer free ground shipping for domestic orders. Ground delivery time is 1 to 5 business days within the Continental U.S. (excluding Hawaii and Alaska). There is a flat rate shipping fee of $20.00 to ship to Hawaii and Alaska. Direct Signature is an additional service that is available by request only.
USPS Service is also available for customers who have P.O. Boxes.
PREORDERED/BACKORDERED ITEMS
In the event that we experience high volume orders for specific items, please allow additional processing time for backordered items. We restock within 2-4 weeks.
INTERNATIONAL ORDERS
Our standard rate for International Shipping is $35.00. International shipments may be subject to duties and taxes upon delivery. We are not responsible for any additional charges incurred during transit. All duties and taxes must be paid by recipient. For more information on duties and taxes, please contact your local customs office.
EXPEDITED ORDERS
FedEx Priority Overnight and 2-Day AM services are available upon request. To expedite your order, please e-mail us at sale@bijooux.com for prompt order instructions. We accept expedited orders Monday through Friday 9am-2pm EST. Please note: Immediate shipments depend on item availability. Priority Overnight and 2-Day AM rates will be based on your shipping address, shipment weight and packaging. If you have general questions about expediting your order, contact us at sale@BIJOOUX.com.
LOST OR STOLEN PACKAGES
BIJOOUX Jewels is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Bijooux Luxe Jewelry will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
*Not valid when shipping to multiple addresses.